Human Resources Services

Conflict Mediation

All organizations will have conflict. How conflict is handled is a key indicator of the organizational culture. Unfortunately, sometimes conflict is not handled constructively. The disputants are rarely brought face to face in a setting that is structured for constructive communication and problem-solving. Professional mediation, especially when used early in a conflict before parties are polarized, can repair and often strengthen strained relationships. When valuable employees have access to objective and effective conflict management, they are more like to stay on the job and stay focused.

Interviewing and Hiring Strategies

Hiring the right staff is a crucial step to create a business with a strong reputation and quality products and services. 4C can assist in the interview process, creating and delivering questions designed to learn more about the applicant’s communication and interpersonal skills.

Performance Review Systems

Giving staff direct and meaningful feedback on their performance is necessary to maintain a high level of both internal and external customer service and competent task completion. Yet, employees are sometimes demoralized or confused after performance reviews. When performance reviews are effective employees can feel appreciated, focused and motivated. 4C can help you create a performance review process that encourages staff to give and receive feedback, and to improve.